Refund policy

Last updated: 11 December 2025

KDMM LLP Returns and Refund Policy

Returns

If you change your mind about a product you must let us know no later than 14 days after the day we deliver it.

In order for your refund to be eligible, the products must be unopened, unused, and in their original packaging.

Due to the nature of our products, our products are sealed for health protection and therefore we do not accept returns or refunds once these have been opened, unless the item is faulty or damaged upon arrival.

Please note that you will be responsible for the costs of making the return.

Refunds

If you tell us you've changed your mind about a product that hasn't been dispatched, we refund you as soon as possible and within 14 days.

If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

How to start a Return

Please email us at info@coreformen.co.uk with your order number.

Once we receive your email we will then provide you with return instructions and shipping details.

Once we receive your return and it has been inspected to ensure it is unopened, unused, and in their original packaging, we will then confirm your refund.

I haven't received my refund

Please check your bank account first and if it has not been received please contact us by email at info@coreformen.co.uk.

Our 60-Day Money-Back Guarantee

We want you to try Core for Men without worrying about whether it is right for you. If you are a new customer and you are not happy with your first pouch for any reason, email us at info@coreformen.co.uk with your order number within 60 days of the day we deliver it and we will refund the price you paid for that pouch.

  • The guarantee applies to your first pouch of Core for Men, whether it was bought as a one-time purchase or as the first delivery of a subscription, and whether or not you have opened it.
  • You do not need to send the pouch back to us.
  • One guarantee refund per customer and per household.
  • We refund you by the method you used to pay, within 14 days of receiving your email. We do not charge a fee for the refund.
  • The guarantee is offered in addition to your legal rights, which are set out above and in our terms and conditions of sale, and does not affect them.